Privacy & Security

We are committed to protecting your privacy during your visits to our website and recognise our responsibility to hold your information securely and confidentially.

By submitting information on this website, you consent to the collection, use and transfer of your information under the terms of use and this privacy policy. 

Use of your information

Your information will enable us to provide you with access to all parts of our website and allow us to contact you regarding the goods and services you have requested. We may also use and analyse this information so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our goods, services and this website and to notify you occasionally about important changes or developments to the website or our goods and services.  Further, where you have consented, we might also use your information to let you know about other products and services which we offer which may be of interest to you and we may contact you by post, telephone or email.  If you change your mind about being contacted in the future, please let us know by contacting us.

Disclosure of your information

The information you provide to us will be held on servers located in the UK and may be accessed by or given to our staff working for us, or our group, within the European Economic Area who act for us for the purposes set out in this policy.

Those parties provide support services on our behalf including processing information, fulfilling orders and processing payments.

Where you have consented when providing us with your details, we may also allow other companies in our group to contact you occasionally about products and services which may be of interest to you.  They may contact you by post, telephone or email.  If you change your mind about being contacted by us or our group companies, please let us know by contacting us.

Where Personal Data is collected, we may use it to ensure compliance with our own internal procedures or for training purposes.

Also, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Finally, we may also disclose information to authorities such as the police or the courts for the purposes of prevention and detection of crime or where required to do so by applicable law.

Accessing your information

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and up to date.  If you wish to do this, please contact us.  We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.  We will retain your information for a reasonable period or as long as the law requires.

Cookies

Cookies are small text files placed on your computer and are commonly used on the internet. 

We use them to:

• collect anonymous information that will help us understand visitors' browsing habits on our website;
• compile statistical reports on the website activity, e.g. number of visitors and the pages they visit;
• temporarily store any information which you may enter in tools, such as calculators or demonstrations on our website;
• in some cases, remember information about you when you visit our website. We may need to do this to provide some of our services. 

We do not use cookies to track your use of the internet after you leave our sites, nor do we store any personal information in them that others could read and understand.

We use two types of cookie:

Session cookies - these are temporary and are deleted as soon as you close your browser.

Persistent cookies - these are stored on your computer until they expire or you remove them. 

Persistent cookies store your personal preferences such as your language preferences on multi-lingual sites to make subsequent visits easier. They also remember questions we have asked you previously, such as a request to complete an online survey. A persistent cookie will prevent you from being asked to complete the same survey every time you visit the website.

Third party cookies - We work with third parties who, on our behalf, research the use of our website and activities on it. In doing so they may place a cookie on your computer. However it would not contain any personal information that others could read and understand.

We also work with third parties to evaluate the effectiveness of our advertising and promotions on third party websites. Again, the cookie would not contain any personal information that others could read and understand. 

Accepting or rejecting cookies

You can configure your internet browser to warn you each time a new cookie is about to be stored on your computer so that you may make a decision whether to accept or reject it.

Please refer to your internet browser’s help section for specific instructions.

Please note that some parts of our website may not function properly if you reject cookies.

Further information about cookies

The Interactive Advertising Bureau is an industry body that has produced a series of web pages which explain how cookies work and how they can be managed.

Transactions and goods and services purchased as a result of initial contact through this website will be governed by their own terms and conditions and those of the product, for more information please refer to your product terms of use.

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to this site.

Contact us

All comments, queries and requests relating to our use of your information are welcomed and should be sent to website@streamline.com

If you wish to unsubscribe from our mailing list, please send an email to website@streamline.com with your request.